Refund policy

Returns & Refund Policy – D&L

At D&L, we want you to be 100% happy with your purchase. If something isn’t right, we’re here to make it right.

You can return your item within 30 days of receiving it if:

· The product is unused and in original packaging

· You have proof of purchase (order number or email receipt)

· The item is not damaged or used

❗ Note: We do not accept returns on items damaged due to misuse or normal wear and tear.

Once we receive and inspect your returned item, we will:

· Approve the return if it meets all conditions

· Process your refund to the original payment method

· Refunds usually take 3–5 working days to appear in your account

📧 You will be notified by email once your return is received and processed.

Want to swap for a different item? No problem!

· Just let us know and return the original product

· We’ll send out a replacement once we receive the return

· Used products

· Items returned after 30 days

· Products not in original condition or missing parts

· Return shipping costs are the buyer’s responsibility unless the item is damaged or incorrect

· For faulty items, we will provide a free return label

· Use a tracked service and keep your receipt until the refund is confirmed

Email us at returns@deshlaxue.co.uk with:

· Order number

· Reason for return

· Photo (if item is faulty)

We will respond within 24 hours with the next steps.